Polycom phone stuck at updating initial configuration dating service dating single
The process performs one task: it wipes all configuration data currently cached into the phone.
It simply blows away the user credentials, downloaded root certificates, issued client certificates, in-band user configuration parameters, the cached device lock code, time zone setting, etc.
It is important to understand that this process is not reverting the phone to the version of firmware that was preinstalled on the factory, unless the device has never been updated since it was originally installed.
This is the most commonly misunderstood concept of this topic.
Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood.
This article will cover the reset procedures as well as explain what is actually happening on the devices.
Although most of the instructions in this article have been covered in various past articles it may be difficult to locate when incorporated into separate, larger topics.
In an effort to provide a single resource for the simple task of resetting different Lync compatible Polycom IP phones, as well as explaining what the reset is actually doing, creating a separate dedicated article seemed logical.
These categories are quite different in their design.When another firmware update is applied to the phone for an even newer version (e.g.4.0.7577.4420) then the downloaded version is again installed into the inactive partition, overwriting the previously stored version (4.0.7577.0).These processes were originally documented in the article Externally Provisioning Lync Phone Edition.Note that these reset processes are different between the Aries family of phones (CX500/600/3000) and the older Tanjay phone (CX700) models.