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This trip was a gift for my mother-in-law who had never been to Puerto Vallarta.We've fallen in love with Puerto Vallarta so my husband and I chose the Grand Fiesta American because of the positive reviews and we wanted his Mom to have a memorable vacation. When we arrived at the Grand Fiesta Americana we were welcomed at the front desk, we upgraded to VIP, checked in quickly and were whisked to a beautiful, eighth floor room overlooking the ocean.
Ernesto Gonsalves, a server in the VIP lounge is outstanding with his efficiency and friendliness, remembering what we liked to drink and having it on our table each day before we could even ask. Although Miguel Modejar is a Supervisor in the VIP lounge, when it would get very busy, we saw him rolliig up his sleeves to clear tables, bring out clean dishes, answer questions; quietly doing whatever was necessary to keep the VIP lounge running smoothly.The entertainment is excellent; there is always something fun going on in the evening.The ocean is clean and warm and the white sandy beach is lovely, but oh so short so there is no going for a long walk on the beach at this resort.A that time of arrival, and after being offered a drink at the front desk, a staff member wanted us to meet with them to go over all the resort amenities as well as trying to pitch to us info on their timeshare type of opportunity.It had been a long trip and we were tired so at that time, we firmly declined this offer but did meet with a staff member a few days later, after we were rested.